Privacy Policy

When you use our website, place an order, or contact us, we may collect the following information:

• Personal details: Your name, phone number, email address, and delivery address (city, full address, pincode).
• Order information: Items purchased, quantities, order totals, and any notes you choose to share.
• Payment information: We do not store your card details. Payment information is processed securely by Razorpay. We only receive a payment confirmation and reference ID.
• Communication: Messages you send us via Instagram, WhatsApp, email, or our contact form.

• To process and fulfil your orders, including delivery and customer support.
• To communicate with you about your order, respond to inquiries, and send order updates.
• To maintain accurate business and tax records as required by law.
• To improve our website, products, and customer experience.

All online payments are processed by Razorpay, a secure payment gateway. Your card numbers, UPI IDs, and bank credentials are entered directly on Razorpay's checkout page and are never stored on our servers. We receive only a payment confirmation and reference ID to reconcile your order.

• All website traffic is encrypted and served over HTTPS.
• Customer and order data is stored in our managed database with strict access controls and row-level security.
• Administrative access is restricted to authenticated users with verified roles.
• Sensitive credentials (payment keys, database keys) are stored as server-side secrets and are never exposed to the browser.

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to operate our business:

• Razorpay — for payment processing
• Shipping partners — to deliver your orders (name, phone, and address only)
• Hosting provider — to operate and secure our website

We use only essential cookies and local storage required for the website to function — for example, to remember items in your shopping cart between pages. We do not use third-party advertising trackers or analytics cookies that track you across the web.

We retain your order records for as long as necessary to fulfil our obligations — including order fulfilment, customer support, accounting, and applicable tax or legal requirements. If you would like your personal data deleted, please contact us and we will respond within a reasonable time.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for marketing communications (we do not send unsolicited marketing)

If you have any questions about this Privacy Policy or how we handle your data, please contact us at thenagaistorejewels@gmail.com or via WhatsApp at +91 8610264556.